Job Description

Salesforce Health Cloud Business Analyst/Admin

Job Overview

Softrams is seeking a skilled Salesforce Health Cloud Business Analyst/Administrator to join our Salesforce Practice. This role involves gathering requirements from healthcare clients, translating them into user stories in JIRA, and working closely with the development team to provide solutions using Salesforce Health Cloud. The ideal candidate will have deep technical and functional expertise in Salesforce Health Cloud and can configure customizations on the Salesforce platform.

Key Responsibilities

• Gathering: Conduct detailed meetings with healthcare clients to understand their business needs and challenges. Accurately gather and document requirements for system enhancements and customizations.
• Story Development: Translate business requirements into well-articulated user stories in JIRA, ensuring clarity and completeness for development teams.
• Health Cloud Configuration: Configure Salesforce Health Cloud environments according to project requirements, including workflows, custom objects, fields, page layouts, security settings, etc.
• Design and SME Support: Serve as a subject matter expert in Salesforce Health Cloud, providing technical and functional guidance to both clients and development teams. Develop innovative solutions that leverage the capabilities of Health Cloud to meet client needs.
• Management and Collaboration: Collaborate closely with project managers, developers, and other stakeholders to ensure projects are delivered on time and to specifications. Facilitate communication between all parties to address any issues or changes required during the project lifecycle.
• and Validation: Coordinate testing efforts to ensure that configurations and developments meet initial business requirements and function correctly in the live environment.
• and Support: Provide training to end-users and ongoing support to ensure successful adoption and effective use of Salesforce Health Cloud functionalities.

Required Skills and Qualifications:

• degree in computer science, Information Systems, Healthcare Administration, or related field is preferred.
• experience as a Salesforce Business Analyst or Administrator, specifically with Salesforce Health Cloud.
• understanding of Salesforce admin tasks and the ability to implement point-and-click customizations.
• with Agile and Scrum methodologies, particularly in writing detailed user stories and managing tasks/issues in JIRA.
• analytical, problem-solving, and project management skills.
• communication and interpersonal skills, with the ability to work effectively in a team environment and manage interactions with both technical and nontechnical clients.
• certifications such as Salesforce Certified Administrator and Salesforce Certified Advanced Administrator are desirable.

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